Frequently Asked Questions

Yes. The bracelets are presented as unisex products. Customers should review the product images, dimensions and fit information before ordering.

No. The bracelets sold through Seeraw are unbranded products. Seeraw is the retailer and does not claim to manufacture or design them.

No. We do not describe the bracelets as handmade, handcrafted or made to order. We also do not currently offer personalisation, engraving or custom-made products.

Materials vary between products. The available information for each bracelet is provided on its individual product page.

We do not claim that components are precious metals, gemstones or premium materials unless this information can be verified.

Products displayed as in stock can be ordered. Orders are normally prepared and dispatched within 1–2 working days.

If a product is unavailable, its stock status will be shown on the relevant product page.

Review the dimensions and fit information shown on the individual product page before ordering. Contact us before purchasing if any measurement is unclear.

We currently accept orders for delivery within the United Kingdom only. We do not offer international delivery.

Standard Royal Mail Tracked 24 delivery is free on every order. No standard delivery fee is added at checkout.

Orders are normally dispatched within 1–2 working days and are expected to arrive within 2–4 working days from the date the order is placed.

Working days are Monday to Friday, excluding UK bank holidays. Delivery timeframes are estimates rather than guarantees.

No. Royal Mail Tracked 24 is a delivery-aim service and does not guarantee delivery on the next working day.

Yes. Tracking information will be sent to the email address provided during checkout after the order has been dispatched.

Check the Royal Mail tracking information included in your dispatch email. If you still require assistance, contact us and include your order number.

Eligible products may be returned within 30 calendar days after delivery. Contact us before the return period expires to begin the process.

No. We cover the approved return-postage method for eligible returns. Contact us before sending the product so we can provide the correct instructions.

We cannot guarantee reimbursement for an unauthorised or premium return service selected without prior agreement.

After the returned product has been received and inspected, any refund due will be processed within 10 working days.

The refund is issued to the original payment method. PayPal or the customer’s payment provider may require additional time to display the funds.

We do not currently offer direct exchanges. Return the eligible original product for a refund and place a separate order for the preferred product.

Contact us promptly with your order number, a description of the issue and photographs where reasonably possible.

We will review the issue and provide an appropriate remedy without restricting your statutory rights.

Read our Returns & Refunds Policy for the complete eligibility requirements, process and refund information.

We currently accept payment through PayPal. The available PayPal payment options are displayed during checkout.

Contact us as soon as possible. If the order has not entered processing or been dispatched, we will attempt to cancel it.

If the order has already been dispatched, you may use the return process after delivery.

Seeraw is the trading name used by Paul Hough, a sole trader based in Salford, United Kingdom.

Email: support@seeraw.shop

Telephone: +44 7838 849 710

Business address:
Paul Hough trading as Seeraw
101 Eccles New Road
Salford, M5 4RX
United Kingdom