Eligible products may be returned within 30 days after delivery. Return postage is covered when customers follow the return process described below.
30-day return period
You may request a return within 30 calendar days after your order is delivered. Contact us before the 30-day return period expires.
After we approve the request and provide the return instructions, send the product back without unnecessary delay using the return method provided.
Our 30-day return policy is provided in addition to your statutory rights under UK consumer law. It does not replace or restrict those rights.
Return eligibility
To help us process your return, the product should be:
- The product originally purchased through Seeraw.
- Returned with its included accessories and original packaging where reasonably possible.
- Protected appropriately during return transit.
- Accompanied by enough information to identify the customer and original order.
You may inspect a product as you reasonably would in a physical shop. If handling beyond what is necessary to inspect the product causes a reduction in its value, we may make an appropriate deduction where permitted by law.
Removing ordinary delivery packaging solely to inspect the product does not automatically make it ineligible for return.
How to start a return
Contact us
Contact us through our Contact Us page, by email at support@seeraw.shop or by telephone at +44 7838 849 710 . Include your order number and reason for the return.
Receive return instructions
We will confirm the applicable return instructions and provide the approved free return-postage method.
Pack the product securely
Include the relevant order information and package the product appropriately to protect it during return transit.
Keep proof of postage
Retain your postage receipt or tracking information until the return and refund have been completed.
Free return postage
We cover the cost of the approved return-postage method for eligible returns made under this policy.
Follow the instructions provided by us before sending the product. We cannot guarantee reimbursement for an alternative, premium or unauthorised return service selected without our prior agreement.
Refund processing
After the returned product has been received and inspected, we will process any refund due within 10 working days.
Refunds are issued to the original payment method used for the order. PayPal or the customer’s payment provider may require additional time to display the refund after it has been processed.
Because standard outbound delivery is free, there is normally no separate outbound delivery charge to refund.
Where UK law requires an earlier refund deadline, the applicable legal deadline will take priority. Where permitted by law, we may withhold a change-of-mind refund until we receive the returned goods or evidence that they have been sent back.
Faulty, damaged or incorrect products
If a product arrives faulty, damaged or different from the product ordered, contact us promptly.
Include your order number, a description of the issue and clear photographs of the product and packaging where reasonably possible.
We will review the issue and provide an appropriate remedy in accordance with your statutory rights. Depending on the circumstances, this may include a replacement or refund.
Order cancellation
If you wish to cancel an order before dispatch, contact us as soon as possible. If the order has not entered processing or been dispatched, we will attempt to cancel it.
If the order has already been dispatched, you may use the return process after delivery. This does not affect any statutory right to cancel an eligible online purchase.
Exchanges
We do not currently offer direct exchanges. If you want a different bracelet, return the eligible original product for a refund and place a separate order for the preferred product.
Where a product is faulty, damaged or incorrect, a replacement may be offered when appropriate and available.
Seller, contact and return information
Seeraw is operated by Paul Hough, a sole trader in the United Kingdom.
Contact us before sending a return so that we can approve the request and provide the correct postage instructions.
Paul Hough trading as Seeraw101 Eccles New Road
Salford, M5 4RX
United Kingdom
Email: support@seeraw.shop
Telephone: +44 7838 849 710
Please do not send a return before receiving confirmation and return instructions from us.