Privacy Policy

1. Data controller

Paul Hough, a sole trader trading as Seeraw, is the data controller responsible for deciding how personal information collected through this website is used.

2. Information we collect

Information you provide

Depending on how you use the website, this may include:

• Your name and billing or delivery address.
• Your email address and telephone number, where supplied.
• Products ordered and order or transaction references.
• Messages submitted through the contact form or by email.
• Return, refund and customer-support information.
• Account information if you create a customer account.

Information collected automatically

This may include:

• Your IP address and approximate location derived from it.
• Browser, operating-system and device information.
• Pages viewed, referral information and website interactions.
• Cookie identifiers and recorded consent preferences.
• Technical and security logs generated while operating the website.

3. How we use personal information

We may use personal information to:

• Accept, process and deliver orders.
• Confirm purchases and send order or dispatch updates.
• Process cancellations, returns and refunds.
• Respond to product, order and support enquiries.
• Detect fraudulent activity and protect the website.
• Maintain accounting, transaction and legal records.
• Diagnose technical problems and maintain website operation.
• Measure website use where the necessary consent has been given.
• Comply with legal and regulatory obligations.

4. Lawful bases for processing

We rely on one or more lawful bases under UK data-protection law, depending on why the information is being processed:

• Contract: where processing is necessary to accept, fulfil or manage an order.
• Legal obligation: where information must be processed or retained to comply with applicable law.
• Legitimate interests: where processing is reasonably necessary to operate, secure and improve the business, provided those interests do not override your rights.
• Consent: where you actively agree to optional cookies, analytics, advertising or other consent-based processing.

Where processing relies on consent, you may withdraw that consent at any time. Withdrawal does not affect processing that was lawful before consent was withdrawn.

5. Orders and WooCommerce

The website uses WordPress and WooCommerce to provide product, basket, checkout, order-management and customer-account functions.

Information submitted during checkout is used to process the order, arrange delivery, provide customer support and maintain the records required for business and legal purposes.

6. Payment processing

Payments are processed through PayPal. PayPal may collect and process information required to authorise, complete and manage the transaction.

We receive the transaction information needed to confirm payment, manage the order and process a refund where applicable.

PayPal processes personal information according to its own Privacy Statement .

7. Delivery provider

We may share the information necessary to deliver an order with Royal Mail. This may include the recipient’s name, delivery address, email address, telephone number where supplied and parcel information.

Royal Mail processes personal information according to its own Privacy Notice .

8. Other service providers

We may share limited personal information with providers that help us operate the website and fulfil orders, including:

• Website-hosting, maintenance and security providers.
• WordPress and WooCommerce service providers.
• Email-delivery and contact-form services.
• Payment providers such as PayPal.
• Delivery providers such as Royal Mail.
• Professional advisers where reasonably necessary.
• Government, regulatory or law-enforcement authorities where disclosure is legally required.

These organisations receive only the information reasonably necessary for their role or as required by law.

9. Google services

The website may use Google services connected with product listings, advertising, conversion measurement and website analytics.

Depending on the services enabled and your consent choices, Google may receive cookie identifiers, IP address, device and browser information, website interactions, advertising information and transaction-related conversion data.

Optional analytics and advertising storage is controlled according to the consent choices presented on the website where consent is required.

More information about Google’s handling of information is available in Google’s Privacy Policy .

10. Cookies

The website uses necessary cookies and similar technologies to provide functions such as the shopping basket, checkout, account access, security and storage of cookie preferences.

Optional analytics or advertising technologies are controlled according to the consent choices presented on the website where consent is required.

Read our Cookie Policy for more information and instructions for managing cookie preferences.

11. Data retention

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, including order fulfilment, customer service, accounting, tax, fraud prevention, dispute resolution and legal compliance.

Retention periods vary according to the type of information and the applicable legal or operational requirement. Information that is no longer required is deleted or anonymised where reasonably practicable.

12. International processing

Some service providers may process personal information outside the United Kingdom.

Where required, appropriate safeguards are used in accordance with UK data-protection law, such as UK adequacy regulations or approved contractual protections.

13. Security

We use reasonable technical and organisational measures intended to protect personal information, including encrypted HTTPS connections and access controls.

No internet-based system is completely secure. Customers should protect their account credentials and contact us if they suspect unauthorised activity involving an account or order.

14. Your data-protection rights

Subject to applicable law and circumstances, you may have the right to:

• Request access to your personal information.
• Ask us to correct inaccurate or incomplete information.
• Request deletion of information in certain circumstances.
• Ask us to restrict certain processing.
• Object to processing based on legitimate interests.
• Request transfer of certain information in a usable format.
• Withdraw consent where processing relies on consent.

To exercise a right, email support@seeraw.shop . We may need to verify your identity before completing the request.

15. Complaints

Contact us first if you have a concern about how your information is handled so that we have an opportunity to address it.

You also have the right to raise a concern with the UK Information Commissioner’s Office. Information is available through the ICO complaints page .

16. Children’s privacy

The website and its products are not directed at children. We do not knowingly collect personal information directly from children through the website.

17. Changes to this policy

We may update this Privacy Policy when our services, providers, legal obligations or business practices change.

The latest version will be published on this page with an updated revision date.

18. Contact us

For privacy questions or data-protection requests, contact: